The Challenge to the Project:
We had a healthcare client inform us their staff is not as productive as they needed them be. We were informed that patient requests were not being fulfilled and the clinic was loosing revenue because of the lack of follow up from the staff.
PE4U created an execution plan (detailed Scope Of Work SOW) to address the inefficiencies and provide a greater level of visibility to management and provide timely follow up to patients
We developed a 8 week execution plan. In week 4 part of the was to see a 70% compliance rate with the staff from the process we completed. At the end of 8 week we wanted 100% compliance.
We were projecting that with the increased compliance rate for staff we were aiming for a 20% increase in the clinic's margin.
HIPAA compliance was a huge risk to our client. Being out of compliance would have affected the cost structure for this project. PE4U developed a plan to achieve 100% staff compliance, but the improved process stopped just short of needing HIPAA compliance
PE4U was able to control all documents and procedures using a software solution to create repeatable actions and no deviations to the process we had worked on for the past 8 weeks.
Not only did we achieve our 20% projected margin at the end of the project we were operating at a 79% increased profit margin.
This is one example of many successes we can point to.
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